FAQ

Why Can't We Show Shipping Costs?

Popco's line of products is diverse; some of our products are very small, others are large. Some products are quite light and others are very heavy. Often, individual orders include products with very different sizes and weights. Because of this, we determine shipping costs by packing and weighing each order, then we add the applicable UPS charge to the order. Popco does not profit from shipping. Instead, we charge just what is required to ship your package. Also, because of the volume of packages that we ship, we have an attractive UPS rate and we pass the resulting savings on to you.

Do you ship outside the US?

Yes. For our shipments outside the US, we require a customer’s UPS or FedEx account number. Also, the customer is responsible for all duties and fees that may apply.

Does Popco Drop Ship Orders?

Yes. We will ship blind using your label in a plain box; we do this frequently and confidentially. A charge of $3.00 per destination applies to orders sent to more than one location. Additional charges may apply if special packaging is required.

Can I Return Or Exchange Product?

Yes, however, Popco’s authorization is required prior to a return or an exchange. No returns are accepted on customized orders and no returns are accepted on stock items after a period of 60 days. There is a 25% restocking fee on authorized returned product, and a 10% restocking fee for products that are exchanged for other Popco product. Customers are also responsible for freight costs to and from their destination.

What About Damaged Goods or Shortages?

Report any damaged goods or shortages, within 48 hours of receipt, for assistance. If the product ordered is faulty, or damaged due to Popco's handling, the product will be replaced free of charge. Please order enough product to cover your production overs. There is no penalty for adding to an order within a reasonable amount of time. For such orders, we will waive the $50.00 minimum requirement.

Do you provide samples?

Yes, of course. We will supply a reasonable number of samples at no charge; however, a customer’s FedEx or UPS account number is required. Exceptions:

1) The customer does not have a FedEx or UPS number in which case we will ship samples on Popco’s account and charge the customer’s credit card for the shipping cost only.

2) The customer is located in the Minneapolis/St. Paul area and able to pick up the samples from our Minnetonka location.

3) The requested samples are shippable in the continental United States via US Postal Service. A $15 handling fee offsets postal regulations requiring hand delivery of packaging to the Post Office. Shipments by US Postal Services do not include tracking numbers. Delivery of these shipments may require more time than FedEx or UPS ground shipments and occasionally there may be difficulties shipping in this manner. Popco is not responsible for lost packages shipped by US Postal Service. Popco’s preferred method of shipping is via FedEx or UPS.

Do you do custom runs?

Yes. We can produce most of our extruded parts in special lengths, custom colors, and with either tape or magnets pre-applied. This includes our poster hanging rails, sign bases and feet, and sign channels. We can also provide our beaded chain and adhesive-backed magnet in non-stock lengths. Additionally, we can custom run our sign channels without the stock adhesive backing. Customization of our parts requires suitable quantities ordered, additional cost and additional lead time. Please contact one of our sales representatives to discuss your custom-run needs.

Do you offer custom kitting?

Yes. Like our custom runs, details on custom kitting (bagging or boxing to your specifications) is unique to each project. By this we mean that additional costs and lead times will apply. However, unlike custom runs, custom kitting is available for projects both small and large and is not restricted to the same large quantities required for custom runs.

Do you do custom part design?

Absolutely! We got our start in the POP business with our custom display products and we have over 25 years experience solving tough display problems practically and inexpensively. If it's die-cut, molded, vacuum-formed, bent out of wire or plastic, or any combination of the above, we can help.

What are your payment terms?

Popco accepts VISA, Mastercard, American Express and Discover credit card payments. For qualified customers, we also offer terms of net 30 days. Please contact one of our sales representatives to discuss an application for terms.