Terms and Conditions
Minimum Order Requirement
Popco is a wholesale business that specializes in selling to other businesses and to end users who purchase large quantities of display parts. As such, we require a minimum of $125.00 for all online purchases and a $125.00 minimum for orders placed by phone. The minimums do not include shipping costs. Any combination of products that results in totals that meet our minimums is acceptable and welcome.
We will supply a reasonable number of samples at no charge. However, we do require a FedEx or a UPS number from the customer for the shipment. Some samples, depending on size and weight, can also ship via the US Postal Service. For these shipments, there is a $15.00 fee since the package must be physically presented at a post office. For more information on our samples policy, visit the FAQ section on our website: click here.
Freight and Delivery
F.O.B. Popco, Minneapolis, MN. All orders are shipped UPS ground unless specified otherwise. FedEx ground shipping is available, but ships on the next business day. Fed Ex air shipments can ship the same day as ordered so long as the order is placed no later than 1:00 p.m. central time. Most UPS shipments can also ship the same day, again, for orders placed no later than 1:00 p.m. central time. Exceptions to same day shipment are orders that require customization such as cutting, assembly, or kitting.
Drop shipments are available by customer request. A charge of $5.00 per destination applies to orders sent to more than one location. Additional charges may apply if special packaging is required. We will ship blind using your label in a plain box; we do this frequently and confidentially.
Damaged Goods or Shortages
Report any damaged goods or shortages, within 48 hours of receipt, for assistance. Please order enough product to cover your production overs. There is no penalty for adding to an order within a reasonable amount of time. For such orders, we will waive the $125.00 minimum requirement.
Please order carefully. No returns will be accepted without Popco’s prior authorization. Other restrictions on returns are:
- No returns are accepted on special orders, made-to-order items or custom-cut lengths.
- No returns are accepted on taped items such as easels and literature boxes.
- No returns are accepted on orders of more than 25,000 pieces.
- No returns are accepted on stock items after a period of 60 days.
- There is a 25% restocking fee on authorized returned product. Customers are also responsible for freight costs to and from their destination.
A 10% restocking fee applies to products that are exchanged for other Popco product. The same restrictions that apply to returns also apply to exchanges (see above). Popco’s prior authorization is required for all exchanges and customers are responsible for freight costs to and from their destination.
Popco offers Net 30 day terms upon completion of the following:
- A purchase history with Popco of at least six months totaling $1000
- Completion of Popco's credit application
- A Dun & Bradstreet credit report within Popco's standards
To ensure the accuracy of the orders taken over the phone, Popco has developed a new policy:
For phone orders that exceed $500.00, we now require customers to review and approve an order confirmation, which is sent by email, before the order ships. This extra step benefits customers and Popco by decreasing the chance that an order ships incorrectly; the emailed order confirmation becomes, in effect, a purchase order.
Important Notice to Purchaser
The purchaser determines suitability for the application of any product herein and assumes all risk and liability whatsoever in connection therewith. Neither the seller or the manufacturer shall be liable for any injury, loss or damage, direct or consequential, arriving out of the use of such product.
The liability of Popco, Inc. under these terms shall not, under any circumstances, exceed the price paid by the purchaser to Popco, Inc. Popco, Inc. has no liability for special, indirect, incidental or consequential damage, lost profits or economic loss, whether arising in contract or tort, and the same are hereby expressly waived and excluded by the purchaser. A complete Terms and conditions sheet can be provided on request.
Due to fluctuations in material and production costs, prices are subject to change without notice.